Rob Ford developed a utility to be used as a task to help with this, but it could only be used after an incident had been created.
http://gallery.technet.microsoft.com/Task-to-assign-an-incident-850ce363
While trawling the Technet forums for something else today, I came across this thread, asking about how to do this using multiple connectors.
http://social.technet.microsoft.com/Forums/en-US/systemcenterservicemanager/thread/9be2382d-01b4-47c0-866a-1a3dc36a84af
In Service Manager 2012 (Beta) there is now the ability to scope down the list first shown to a more manageable level "out-of-the-box". Sam Erskine happened to have been talking about this with me the other week, so in addition to my forum reply, I thought I'd pop a quick post on about it too.
- Navigate to the Libray wunderbar, and then to the Groups Node.
- Either Double Click the "Global Operators Group" or highlight it and select "Properties" from the tasks bar on the right.
- Leave the General section alone
- Use the Include Members section to add any direct members you require, either AD Users, or AD Groups
and/or... - Use the the Dynamic Members section to build the list on the fly.
In the screenshot below I created my list based on users having the AD Attribute "Department" containing ICT - Now when you use the list picker for Assigned User or Primary Owner the list will be filtered to just those users that are a member of the Global Operators Group.
- Unticking the "Scope users by global operators group" will once again show you all users from your Active Directory.
12 comments:
Hi Steve, don't forget to delete the criteria of not pending delete (in the default :))
Hi, Sorry to bring up an old post, but i've followed these instructions exactly using the "Dynamic Members" option. Can you suggest any reason for it not working? Many Thanks
I like this blog, this is a very simple but very good explanation about this useful topic. Well done and keep continuing...
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