One annoying part of Service Manager 2010 was when trying to assign a work item to a member of staff, you had to scroll through a list of all your Active Directory users.
Rob Ford developed a utility to be used as a task to help with this, but it could only be used after an incident had been created.
While trawling the Technet forums for something else today, I came across this thread, asking about how to do this using multiple connectors.
In Service Manager 2012 (Beta) there is now the ability to scope down the list first shown to a more manageable level "out-of-the-box". Sam Erskine happened to have been talking about this with me the other week, so in addition to my forum reply, I thought I'd pop a quick post on about it too.