Thursday, 17 March 2011

Assign an Incident to a Filtered list of Analysts

I've finally made time to head back to the Service Manager forums and I've just spotted this discussion thread:

Rob Ford has greated a great little management pack that adds a task for assigning an incident to an analyst, but uses up to 3 AD groups to filter the list down rather than being presented with all the users in AD as is the annoying OOB experience.

It adds a task:

You can configure the groups under settings in the Administration Wunderbar:

And finally, a pop up window to assign the incident with a filtered list!

And just to make it even better, he's made the source code available too so you can customise it even more.

Brilliant work Rob!!

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